The STAR factor!

The Human Resource Management Students Association (HURMSA) did it yet again on Friday 25th May! It brought to the University of Nairobi, School of Business Tom Shivo, Head of HR Relationship Management & Reward, Kenya Airways! If you didn’t get a chance to read about this spectacular association’s previous stellar event, read it here.

In this cold Friday morning, all of us were leaning in to catch every bit of what Mr Shivo was so concisely addressing: Appropriate job application techniques, CV writing and handling of interviews. Right off the bat, his experience, skill and knowledge was apparent. He stressed the importance of self assessment and how it opens the door to one’s full potential. How do you self assess? By simply looking at the things that make up your daily activities. Are you a player of a team sport or individual sport? When in a group, do you speak your mind or would you rather let others go first and then contribute? These factors tell of your introvert or extrovert traits. He mentioned this in the context of CV writing. A balance of the extrovert and the introvert in you is vital. Once you analyze yourself in these and many other scenarios, you will be able to know where you need to improve and how.

This brings me to what I think was the highlight of this tremendous session. Mr Shivo introduced S.T.A.R – Situation, Task, Action and Result. This is the technique that should be used when answering those interview questions that we think are really challenging. He gave an example of  questions asked to two HR candidates in an interview, “Have you encountered a challenge in your work life?” Candidate 1 simply answers, “Yes. I had two differently ranked employees and I found it really difficult to discipline them!” Candidate 2 on the other hand is asked whether he has any weaknesses and keeping in mind that he arrived 30 minutes earlier, is composed and taking steady deep breaths to relax says calmly, “Indeed I have had a weakness of smiling a lot! When it would come to disciplining employees, I would smile and they’d often take offense thinking that I am mocking them! So I decided to approach my mentor for advice and I have since learnt how to keep my facial expressions in check and so far no employee has brought forward a complaint!” In this second answer, you can trace out a situation that occurred in a certain task and for which action was taken and the result was positive! Neat, isn’t it? 🙂 For those who haven’t started doing so, do apply this S.T.A.R factor in your responses!

A warm thank you to Mr Shivo for taking time to visit and share his knowledge with us. Salute to HURMSA for the continued effort in adding value to the lives of students in the University of Nairobi, School of Business! Two thumbs up!